Operations Manager (Sommelier and Chef Jobs: Hotels)

Full Time

  Capstone Hotels & Resorts

  Auckland CBD, Bay of Plenty/Waikato

Operations Manager

An exciting opportunity has been created for a highly professional Operations Manager to join our Capstone Hotels & Resorts team.  

Capstone Hotels & Resorts is 100% New Zealand owned and operated, Capstone Hotels is going through an exciting period of rapid expansion which has created new opportunities for exceptional talent to join our dynamic and passionate team. 

We are a innovative Hotel Management company, working with over 20 Hotels and Lodges throughout NZ.

The role offers a diverse range of responsibilities and an exciting challenge.  The successful applicant will have strong interpersonal skills and must work well in a team environment, ability to work well under pressure, well developed organizational and time management skills and a passion and understanding of the industry.

This is a Full Time permanent position based in our Auckland office .

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The Successful Applicant will have:

The successful candidate will be responsible for overseeing the operational efficiency and effectiveness of our hotel properties across the chain. Reporting directly to the Director of Operations , the Group Operations Manager will play a pivotal role in ensuring consistent delivery of high-quality service standards, driving revenue growth, and maintaining brand integrity.

Key Responsibilities:

  1. Operational Oversight: Supervise and monitor operations of all hotel properties within the chain to ensure adherence to brand standards, policies, and procedures.
  2. Guest Experience Management: Champion a culture of exceptional guest service and satisfaction by regularly reviewing guest feedback, implementing improvement initiatives, and conducting regular training sessions for hotel staff.
  3. Financial Performance: Collaborate with the Finance Department to develop and manage operational budgets, analyze financial reports, and identify opportunities for cost-saving measures and revenue enhancement.
  4. Team Leadership: Provide leadership and guidance to hotel General Managers and department heads, fostering a collaborative and high-performance work environment.
  5. Quality Assurance: Conduct regular inspections and audits of hotel facilities, guest rooms, and public areas to ensure cleanliness, safety, and compliance with regulatory standards.
  6. Sales and Marketing Support: Work closely with the Sales and Marketing team to develop and implement strategies to drive occupancy, revenue, and brand awareness.
  7. Risk Management: Identify potential risks and operational issues proactively, and develop mitigation plans to minimize disruptions to hotel operations.

Applicants for this position should have NZ residency or a valid NZ work visa

If you believe you have what it takes to work to work in this fantastic location with a great team.

Employer questions

Your application will include the following questions:

  • How many years' experience do you have as an operations manager?
  • Which of the following statements best describes your right to work in New Zealand?
  • How many years of people management experience do you have?

How To Apply

Please submit your application attention to Clare Davies Managing Director,

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