Food and Beverage Manager
(Sommelier and Chef Jobs:
Restaurants)
Full Time
ROKI Collection
Queenstown,
Otago
Position Overview:
The Food and Beverage Manager will oversee all food and beverage operations at ROKI Collection Queenstown, ensuring world-class service standards and exceptional dining experiences. This role requires a visionary leader with a passion for culinary excellence, innovation, and delivering unparalleled guest satisfaction. The role will manage and elevate two signature restaurants, The Terrace and Essence, along with in-room dining, lounges, and off-site dining.
Key Responsibilities:
Strategic Leadership
• Develop and execute a comprehensive food and beverage strategy aligned with ROKI’s brand values and ultra-luxury standards.
• Ensure both The Terrace (casual elegant dining) and Essence (fine dining) deliver unique, unforgettable culinary experiences.
• Collaborate with our Director of Culinary, Paul Froggatt, along with Restaurant Managers to maintain innovative, seasonal menus and creative beverage programs.
• Continuously monitor global culinary and hospitality trends to uphold ROKI’s position as a trendsetter.
Operational Excellence
• Oversee day-to-day food and beverage operations, ensuring efficiency, consistency, and exceptional quality.
• Establish and maintain SOPs (Standard Operating Procedures) for all F&B outlets, including in-room dining and banquets.
• Monitor all operational areas to meet brand standards in service delivery, cleanliness and guest satisfaction.
• Manage and optimize budgets, financial plans, cost control, and profit margins.
Guest Experience
• Cultivate a guest-centric culture by consistently exceeding guest expectations.
• Address and resolve guest feedback, fostering loyalty and return visits.
• Implement personalized guest experiences and exclusive dining offerings for VIPs.
Team Development• Recruit, train, and supervise high-performing teams, including managers, servers, sommeliers, and culinary staff.
• Foster a collaborative and empowering work environment.
• Provide ongoing coaching, professional development opportunities, and performance evaluations.
Financial Management
• Develop annual budgets and forecasts for all F&B outlets and services.
• Track key performance indicators (KPIs), such as revenue growth, guest satisfaction, and operational costs.
• Maximize revenue through upselling, unique promotions, and optimizing covers.
Brand Compliance & Quality Assurance• Ensure compliance with health, safety, and sanitation standards (HACCP and local regulations).
• Uphold ROKI’s ultra-luxury brand ethos and identity in every aspect of F&B.
• Maintain relationships with premium vendors and suppliers to secure top-quality products.
Qualifications & Skills:
Required
• Education: Diploma level or higher qualification in Hospitality Management, Culinary Arts, or a related field.
• Experience: Minimum of 5 years’ experience in food and beverage leadership roles, ideally within luxury hotels or fine dining establishments.
Preferred
• Proven track record of elevating dining concepts and achieving financial success.
• Strong leadership and interpersonal skills, with the ability to inspire diverse teams.
• Exceptional knowledge of wine programs, mixology, and global culinary trends.
• Proficiency in financial management, budgeting, and forecasting.
• Outstanding communication, negotiation, and organizational skills.
• Knowledge of luxury hospitality service standards (Forbes Five-Star, Michelin Guide, etc.)
What We Offer• Competitive salary and performance-based incentives.
• Opportunities for career growth within ROKI’s esteemed luxury portfolio.
• Exposure to world-class culinary talent and prestigious guest experiences.
• Comprehensive benefits package, including healthcare and professional development programs.
About ROKIROKI Collection is the epitome of luxury, blending timeless elegance with modern sophistication. Featuring two exceptional dining destinations – The Terrace, an upscale casual venue offering refined all-day dining, and Essence, a sanctuary for elevated fine dining experiences – ROKI sets new benchmarks for culinary excellence. Join us and be part of a team dedicated to redefining luxury hospitality.
