Duty Manager (Wine Jobs: Management & Administration)

  Market ST

  Napier Central, Hawke's Bay

We have opened and we are busy…….Are you full of energy, capable of managing a fantastic team and passionate about providing the highest hospitality and guest satisfaction? Then this is the position for you! Be the first to get involved in all the buzz and excitement when the doors officially open at Madame Social, a brand new Asian Fusion eatery & bar located on the waterfront in Ahuriri, Napier .Check out Madame Social online, it's not like anything youve seen before. We are currently looking for Duty Managers to lead like no other within a fun and supportive environment.
Working with a passionate leadership team, you will already have your Duty Managers certificate under your belt, previous team management experience and be ready to take the driver’s seat leading a team of approximately 30. When it comes to hospitality and customer service, you’ve made your mark in the industry, showing that you can juggle a multitude of tasks and complete them efficiently and effectively.
Mature and resilient with a natural talent for pre-empting the needs of your team and customers, you’ll also impress with your superior communication skills.
Your main goal will be directing, motivating and mentoring a talented team to achieve Madame Social's Business Plan for 2024.

This role will include/job responsibilities
 - A variety of duties relating to the management of daily operations and overall appearance of food and beverage service areas, and completion of checklists to ensure proper restaurant and bar operation to Standard Operating Procedure (SOP).
 - Annual budgeting, setting of and achievement of financial KPIs against budget on a month-to-month basis
-  Stock ordering and management, HR management and labour schedules and achievement of KPI targets
- Training and developing team members through orientations, direction and feedback, refresher courses, quarterly performance evaluations and making decisions on their future growth within Market ST
- Evaluating and pursuing opportunities to improve business operations, as well as ensuring an accurate account of all transactions, stock controls, cash handling
- Full knowledge of Host Responsibility and alcohol service
- Organization and excellent interpersonal skills are major components of this position.

In particular, you will:
Have at least 3 years hospitality management experience
- Have the ability to get the best out of the team
- Be comfortable working in a high paced environment and can do so in a safe, calm, accurate and efficient manner.
- Be passionate for providing a consistent outstanding guest experience, from food and beverage quality through to guest service
- Have a reliable and dependable work ethic in a team oriented environment
- Have good time management skills and strong attention to details
- Demonstrate excellent communication skills - both written and verbal